Returns & Exchanges

We want you to be completely satisfied with your purchase from Skin Chemistry Official. If for any reason you are not satisfied, we offer hassle-free returns and exchanges. Please review the following guidelines for returning or exchanging products:

1. Eligibility

• You may return or exchange products purchased from Skin Chemistry Official within [number of days] days of delivery.
• Returned products must be in their original condition, unopened, and unused, with all packaging intact.
• We do not accept returns or exchanges for products that have been opened or used, unless they are defective or damaged.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at contact@skinchemistryofficial.com within [number of days] days of delivery to request a return authorization.
• Include your order number, the reason for the return or exchange, and any relevant photos if the products are damaged or defective.
• Once your return request is approved, we will provide you with a return shipping label and instructions for returning the products.

3. Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the products are defective or damaged upon arrival. We recommend using a trackable shipping method to ensure that your return is received safely.

4. Refunds and Exchanges

• Upon receiving your returned products, we will inspect them to ensure they meet our return eligibility criteria.
• If your return is approved, we will process a refund to the original payment method used for the purchase, minus any applicable shipping charges.
• If you are exchanging a product, we will ship the replacement item(s) once the return is received and processed.

5. Defective or Damaged Products

If you receive defective or damaged products, please contact us immediately at skinchemistryofficial@gmail.com. We will arrange for a replacement or refund at no additional cost to you.

6. Final Sale Items

Certain products may be marked as final sale and are not eligible for returns or exchanges. Please check the product description carefully before making your purchase.

If you have any questions or need assistance with a return or exchange, please don't hesitate to contact our customer service team. Thank you for shopping with Skin Chemistry Official!